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Community Center Policies

Group/Personal Coach Policy

Public drop-in access is intended for inclusive recreational use. Any external personal or group use/training/coaching should contact the rental department of specific group requests.

Personal Group/Individual Coaching & Program Cancellation Policy

Cancellation of a one-on-one session or any personal or group coaching session requires 24 hours notice. Failure to do so will result in a forfeiture of any monies paid.

Lockers

Lockers are available at no charge. Guests are responsible for supplying their own lock and clearing locker after each use. The Salvation Army is not liable for lost or stolen property.

Financial Assistance/Scholarship Program

Individuals, families, and seniors who cannot afford Kroc Center membership or fees for youth camps and/or group classes can apply for a discount. Eligibility for this program is based on income level. Scholarship applications are available online or at the information desk.

Nursing Policy

The Salvation Army Kroc Center is a place for families and welcomes nursing moms. Couches are provided in the ladies lounge adjacent to the East wing restrooms along with a diaper changing station. Moms are permitted to nurse in all common areas but are asked to be discreet out of consideration for Kroc guests of all ages and backgrounds.

Service Animal Policy

We love all furry companions however, for security and health reasons, only animals who remain on the floor at all times and under full control are allowed. A service animal is a dog that is individually trained to do work or perform tasks for a person with a disability. Sorry, pets and comfort animals are not permitted.

Gift Cards

Gift Cards are available for purchase at the front desk and can be used by recipient to pay for memberships, class and program fees, facility rentals, merchandise, and cafe items. Gift cards cannot be used for class materials, theater & performance tickets, vendor events or non-Kroc sponsored events.

Class and Program Cancellations

Full payment is expected at the time of enrollment. No cash refunds are given unless the program is canceled by The Kroc Center. If the program is canceled by the Kroc Center, you will be given the choice of a full credit or a cash refund. If you request to cancel your class enrollment five or more days prior to the first class, you will receive a full credit on your Kroc Center account minus a $5 processing fee or you may choose to transfer to another session if available. Requests made less than five days prior to the start date are not eligible for a refund or credit, except in the case of personal emergencies. No credits or pro-rated credits will be issued for missed days of camp or class due to illness, partial attendance, behavior issues, or any other reason.

Day Pass Policy

Anyone purchasing a day pass will be required to show photo ID (ages 18+). The Kroc Center may use this information to consult public sources to help determine whether a guest may pose unreasonable harm to our patrons, staff or visitors. Your safety is important to us. By showing your photo ID at the front desk, you help The Kroc Center to provide a quality, state-of-the-art, facility where individuals and families can work, play and grow together in a safe and nurturing environment. Thank you for your cooperation with this policy.

Family Membership Definition

One or two adults living in a household and dependents who are eligible up to the age of 19. An individual with a disability or an elderly parent who is financially dependent on and is living in the same household with the primary member will remain eligible for the Family membership. Verification of family status and residency may be required. For example: tax return, utility bill, health insurance, etc.

Full-Time Student Definition

A college student enrolled in 12 or more credits. Academic proof including class schedule and student ID will be required annually.

Monthly Payments/
One-time Annual Payment

Membership fees can be paid monthly via recurring credit card charge or electronic funds transfer (bank account debit). Prorated fees will be due at time of enrollment and may vary depending upon enrollment date. To complete electronic funds transfer process, a voided check must be provided with completed membership form. Membership fees for the following month will automatically be deducted from member bank account around the 20th of the current month. Any requested changes must be submitted by the 10th of the month in order to be processed for the following month.

Annual payments may be paid in full by cash, check, major credit/debit card. Fees are equivalent to 12 monthly payments. The annual fee and required registration fee are due at time of enrollment.

Membership Cancellation/Change Policy

Changes or cancellations to a membership must be submitted in writing using a "Cancellation/Change Form" at any time. Changes will take effect immediately. Download a Cancellation/Change Form.

Cancellations

Membership fees are nonrefundable. In order to cancel a membership, members must submit a written request by the 10th day of the current month for it to become effective in the following month. If a member cancels or if membership payments lapse for more than 30 days, the appropriate registration fee will be charged to reopen the membership account. There is no fee charged for cancellation.

Changes

Any requested change that affects the billing of your membership must be submitted by the 10th of the month to be processed for the following month. If changes occur after the 10th of the month, please see the front desk for pro-rated amount. Membership downgrades and removal of family members are subject to a $10 change fee. Changes will take effect immediately.

Insufficient Funds Policy

There is a $20 charge for each insufficient funds transaction. This places your membership on hold until payment is received. Payments received after a plan has expired will be charged an additional $5 reinstatement fee.

Equipment

Free use of athletic equipment including volleyballs & basketballs (collateral required). See the front desk.

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STAY CURRENT

THE SALVATION ARMY RAY & JOAN
KROC CORPS COMMUNITY CENTER

Click on a policy below to learn more.

  • Family Membership Definition

    One or two adults living in a household and dependents who are eligible up to the age of 19. An individual with a disability or an elderly parent who is financially dependent on and is living in the same household with the primary member will remain eligible for the Family membership. Verification of family status and residency may be required. For example: tax return, utility bill, health insurance, etc.

  • Full-Time Student Definition

    A college student enrolled in 12 or more credits. Academic proof including class schedule and student ID will be required annually.

  • Monthly Payments/One-time Annual Payment

    Membership fees can be paid monthly via recurring credit card charge or electronic funds transfer (bank account debit). Prorated fees will be due at time of enrollment and may vary depending upon enrollment date. To complete electronic funds transfer process, a voided check must be provided with completed membership form. Membership fees for the following month will automatically be deducted from member bank account around the 20th of the current month. Any requested changes must be submitted by the 10th of the month in order to be processed for the following month.

    Annual payments may be paid in full by cash, check, major credit/debit card. Fees are equivalent to 12 monthly payments. The annual fee and required registration fee are due at time of enrollment.

  • Membership Cancellation/Change Policy

    Changes or cancellations to a membership must be submitted in writing using a "Cancellation/Change Form" at any time. Changes will take effect immediately. Download a Cancellation/Change Form.

  • Cancellations

    Membership fees are nonrefundable. In order to cancel a membership, members must submit a written request by the 10th day of the current month for it to become effective in the following month. If a member cancels or if membership payments lapse for more than 30 days, the appropriate registration fee will be charged to reopen the membership account. There is no fee charged for cancellation.

  • Changes

    Any requested change that affects the billing of your membership must be submitted by the 10th of the month to be processed for the following month. If changes occur after the 10th of the month, please see the front desk for pro-rated amount. Membership downgrades and removal of family members are subject to a $10 change fee. Changes will take effect immediately.

  • Insufficient Funds Policy

    There is a $20 charge for each insufficient funds transaction. This places your membership on hold until payment is received. Payments received after a plan has expired will be charged an additional $5 reinstatement fee.

  • Equipment

    Free use of athletic equipment including volleyballs & basketballs (collateral required). See the front desk.

  • Group/Personal Coach Policy

    Public drop-in access is intended for inclusive recreational use. Any external personal or group use/training/coaching should contact the rental department of specific group requests.

  • Personal Group/Individual Coaching & Program Cancellation Policy

    Cancellation of a one-on-one session or any personal or group coaching session requires 24 hours notice. Failure to do so will result in a forfeiture of any monies paid.

  • Lockers

    Lockers are available at no charge. Guests are responsible for supplying their own lock and clearing locker after each use. The Salvation Army is not liable for lost or stolen property.

  • Financial Assistance/Scholarship Program

    Individuals, families, and seniors who cannot afford Kroc Center membership or fees for youth camps and/or group classes can apply for a discount. Eligibility for this program is based on income level. Scholarship applications are available online or at the information desk.

  • Nursing Policy

    The Salvation Army Kroc Center is a place for families and welcomes nursing moms. Couches are provided in the ladies lounge adjacent to the East wing restrooms along with a diaper changing station. Moms are permitted to nurse in all common areas but are asked to be discreet out of consideration for Kroc guests of all ages and backgrounds.

  • Service Animal Policy

    We love all furry companions however, for security and health reasons, only animals who remain on the floor at all times and under full control are allowed. A service animal is a dog that is individually trained to do work or perform tasks for a person with a disability. Sorry, pets and comfort animals are not permitted.

  • Gift Cards

    Gift Cards are available for purchase at the front desk and can be used by recipient to pay for memberships, class and program fees, facility rentals, merchandise, and cafe items. Gift cards cannot be used for class materials, theater & performance tickets, vendor events or non-Kroc sponsored events.

  • Class and Program Cancellations

    Full payment is expected at the time of enrollment. No cash refunds are given unless the program is canceled by The Kroc Center. If the program is canceled by the Kroc Center, you will be given the choice of a full credit or a cash refund. If you request to cancel your class enrollment five or more days prior to the first class, you will receive a full credit on your Kroc Center account minus a $5 processing fee or you may choose to transfer to another session if available. Requests made less than five days prior to the start date are not eligible for a refund or credit, except in the case of personal emergencies. No credits or pro-rated credits will be issued for missed days of camp or class due to illness, partial attendance, behavior issues, or any other reason.

  • Day Pass Policy

    Anyone purchasing a day pass will be required to show photo ID (ages 18+). The Kroc Center may use this information to consult public sources to help determine whether a guest may pose unreasonable harm to our patrons, staff or visitors. Your safety is important to us. By showing your photo ID at the front desk, you help The Kroc Center to provide a quality, state-of-the-art, facility where individuals and families can work, play and grow together in a safe and nurturing environment. Thank you for your cooperation with this policy.

THE SALVATION ARMY
RAY & JOAN KROC CORPS
COMMUNITY CENTER